FAQ

Frequently asked questions

Everything you need to know about our products, payments, licences and support.

What is EV Trading Labs?

EV Trading Labs is an ecosystem of tools for serious traders: the MT5 Expert Advisors and the account metrics dashboard (EV Metrics), all inside a single $49/month EV All-Access subscription, plus a separate quantitative research platform (EV Quant Lab).

How does payment work?

All payments are processed through Stripe with SSL encryption. Monthly plans are billed each month and you can cancel at any time from your account. The EV Quant Lab Lifetime plan is a one-time payment with no renewals.

How do I receive the product after payment?

As soon as payment is complete you will receive a confirmation email with your licence and access or download instructions. If you don't receive anything within 10 minutes, check your spam folder or write to contact@evtradelabs.com.

Is VAT applied?

VAT is calculated automatically based on your country of residence at the time of payment (managed by Stripe Tax). Customers outside the EU do not pay VAT. The final amount is shown at checkout before you confirm.

Can I cancel my subscription at any time?

Yes, with no lock-in or penalty. You can cancel from your account area at any time. Access continues until the end of the period already paid.

Does EV Quant Lab work on Mac, Windows and Linux?

Yes. EV Quant Lab is a 100% local desktop application compatible with Windows, macOS and Linux. No external server connection is required for backtesting or storing your strategies.

Does it work on prop firm accounts (FTMO, MyFundedFx...)?

Yes. Master of Liquidity and EV Risk Manager include MODE_PROP which disables hedging and respects drawdown rules from major prop firms. Tested on FTMO, MyFundedFx and Instant Funding.

What happens to my data if I cancel?

EV Quant Lab is 100% local: your strategies, backtests and data stay on your machine even after cancellation. With EV All-Access, the EAs stop validating their licence and the EV Metrics dashboard is deactivated when the subscription expires, but your account data is not deleted.

Is there a free trial or demo?

The TradingView indicators are 100% free and publicly published. For EV Quant Lab, Master of Liquidity and other tools, contact us at contact@evtradelabs.com and we can arrange a personalised demo.

Do you have an affiliate programme?

Yes. If you are a content creator, community manager or simply want to recommend our products, contact us at contact@evtradelabs.com to join the partners programme.

Is there a refund policy?

Yes. We evaluate refund requests on a case-by-case basis. See our refund policy for details.

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